FT FixTrust v0.7
Flow spec
Customer journey

From vague problem to protected repair.

Voice dictation, photo AI, scope, offers, Work Order, mock payment, review, dispute and rating.

Step 1 · Create request

Problem-first intake

Voice dictation

Describe the repair in your own language. Browser speech recognition is used when available.

Ready

Upload request photos

Mock AI tags the images and stores evidence metadata for the Repair Record.

0 photos
Upload request photos

Mock AI tags the images and stores evidence metadata for the Repair Record.

Customer jobs

12 jobs

Selected job

Adjust interior door so it closes properly

Bedroom door rubs and does not close. Hinges look loose.

Open for offersGreen · Minor repair
AI Scope · Locked transaction language

Adjust interior door so it closes properly

Adjust interior door so it closes properly. Work is limited to the listed included items. Any hidden condition or extra work requires a customer-approved change order before it is performed.

Locked

Included

  • Hinge or latch adjustment
  • Minor sanding
  • Basic alignment
  • Function test

Excluded

  • Door/frame replacement
  • Painting
  • Lock replacement
  • Structural repair

Acceptance criteria

  • Before photos are uploaded before work starts.
  • After photos show the completed work from the same context.
  • The included task functions as described in the Work Order.
  • No excluded or extra work is charged without an approved Change Order.

Required photos

  • Full door/cabinet
  • Close-up of problem area
  • Hinge/latch side
  • Wide context photo
License note: Eligible for minor repair routing if total job stays under $1,000 and no permit/workers are required.
Job Timeline

Open For Offers

✓
SubmittedCustomer created request from text/voice/photos.
5
Open For OffersCompatible pros can quote.
now
7
Work Order PendingCustomer reviews final scope and fees.
9
ScheduledMock payment authorized; pro is assigned.
10
Pro On The WayPro sends arrival signal.
12
Before Photos RequiredEvidence before work starts.
13
In ProgressChange orders required for hidden conditions.
16
Customer ReviewCustomer accepts, requests rework or opens dispute.
18
Payout PendingPayment captured; payout awaits release.
19
CompletedRepair Record saved and payout released.
Step 2 · Offers

Choose based on trust, speed and price

AM

Alex M.

Best TrustMinor repair
$190

labor · materials est. $15

I can handle this with before/after photos and hinge/latch adjustment.

WindowToday 3–5 PM
Duration1–2 hours
On-time97%
Disputes2%
Pro trust

91/100

Protocol fit

Score is driven by on-time arrival, photo compliance, dispute rate, rework rate and verification level.

CR

Carlos R.

Best TrustLicensedInsurance docs verified
$290

labor · materials est. $25

I have done similar jobs and can follow the FixTrust protocol.

WindowTomorrow 9–11 AM
Duration2 hours
On-time98%
Disputes1%
Pro trust

96/100

Protocol fit

Score is driven by on-time arrival, photo compliance, dispute rate, rework rate and verification level.